RETURNS AND REFUNDS
We offer a full money-back guarantee for all purchases made on our website.
If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked.
You are eligible for a full reimbursement within 14 calendar days of your purchase.
The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund.
The money will be refunded to the original payment method you’ve used during the purchase.
For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed,
you will not be eligible for a refund.
THE BUYER NEEDS TO COVER ANY POSTAGE COSTS TO SEND THE ITEM BACK TO US - THIS WON'T BE REFUNDED!
(We suggest you to post the item back using recorded or sign for service, so you can track it)
TO START YOUR RETURN & REFUND PROCEDURE, YOU NEED TO FILL IN OUR CONTACT FORM WITHIN 14 CALENDAR DAYS
OF YOUR PURCHASE (simply press CONTACT at the right top corner of the website main menu)
WE WILL GET BACK TO YOU ASAP WITH THE RETURNS INSTRUCTIONS.
PLEASE ALLOW UP TO 48 HOURS FOR US TO CONTACT YOU.
If you have any additional questions we are always happy to answer.
U by U Customer Service Team